Policy · RTO Training Validation
Complaints and Feedback
This policy applies to the RTO Training Validation website and services, operated by RTO Training Resources Pty Ltd (ABN 17 631 073 213, ACN 631 073 213), part of the CAQA Groups family. Last reviewed: 18 July 2026.
How to complain
Email or call us using the details below. Complaints are acknowledged within two business days, investigated by a person not involved in the engagement where practicable, and answered in writing within ten business days.
Escalation
If you are not satisfied with the outcome, you may escalate to the Group Managing Director, and externally to Consumer Affairs Victoria or, for privacy matters, the OAIC. Using this process does not limit your legal rights.
Feedback
Feedback on services, pricing clarity and this website is actively used: our published scopes and exclusion lists exist because clients asked for them.
Contact
Contact: validation@rtotrainingresources.com.au, 1800 266 160, 2/10 Lawn Court, Craigieburn VIC 3064.